Job Description
Launch your career with GrowthCorp Solutions! We're seeking passionate individuals for our Entry Level Customer Service Specialist role in Philadelphia, PA. No experience required—just your drive to succeed and excellent communication skills. Join our supportive team where you'll receive comprehensive training to become a customer service expert.
As a key member of our client success team, you'll help resolve inquiries, build client relationships, and contribute to our company's mission of delivering exceptional service. This full-time position offers competitive pay, growth opportunities, and a dynamic work environment perfect for career starters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently
- Document interactions and maintain accurate client records in CRM systems
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office, email)
- Positive attitude and willingness to learn new systems
- Ability to work in a fast-paced environment
- Customer service mindset focused on client satisfaction