Job Description
Launch your career with Global Solutions Inc. – a leader in customer experience excellence! We're seeking enthusiastic Entry Level Customer Service Specialists to join our Jacksonville team. No experience? No problem! We provide comprehensive paid training and mentorship to help you thrive. Enjoy competitive pay, comprehensive benefits, and clear advancement opportunities. Join us and become part of a supportive environment where your growth is our priority.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and complaints efficiently with empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet performance metrics for quality and response time
- Participate in ongoing training sessions
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train you!
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced team environment
- Reliable internet access for remote work options
- Must pass background check and drug screen