Job Description
Join our dynamic team at UrbanTech Solutions as a Customer Service Specialist and kickstart your career in Chicago's thriving tech scene! No prior experience is required—we provide comprehensive training to help you succeed. This full-time role offers competitive pay, comprehensive benefits, and clear growth pathways. If you're a motivated communicator ready to deliver exceptional customer experiences, we want to meet you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary support platform
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response time and resolution
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and web applications
- Ability to work flexible shifts (including weekends if needed)
- Passion for helping others and learning new technologies
- Reliable transportation to our downtown Chicago office
- No prior experience required—training provided!