Job Description
Launch your career with Boston's fastest-growing tech support provider! We're seeking motivated individuals for our paid training program with immediate hire upon completion. No experience necessary – we'll teach you everything you need to succeed in a dynamic customer service environment.
Our comprehensive 4-week training covers industry-leading software, communication protocols, and troubleshooting techniques. Enjoy a collaborative team atmosphere, performance-based bonuses, and clear career advancement paths. Start earning while you learn!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Master company products and services through structured training
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for customer satisfaction and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to learn technical concepts quickly
- Basic computer proficiency with MS Office
- Positive attitude and willingness to learn
- Reliable transportation to downtown Boston office
- Pass background check and pre-employment screening