Job Description
Join Boston Solutions Group as a Customer Service Trainee and launch your career in professional development! We provide comprehensive paid training to equip you with the skills needed to excel in a dynamic customer service environment. No prior experience is required – we're seeking motivated individuals with strong communication skills and a passion for helping others. Our supportive team will guide you through product knowledge, CRM systems, and client interaction techniques. Enjoy competitive pay, benefits, and clear advancement opportunities within our growing Boston-based company.
Responsibilities
- Master company products and services through structured training modules
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Meet performance metrics for customer satisfaction and response times
- Participate in weekly skill-building workshops
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Comfortable with technology and learning new software
- Strong problem-solving abilities
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment
- Basic computer proficiency
- Reliable transportation to downtown Boston office