Job Description
Join our dynamic team at Oakland Community Services as an Entry-Level Customer Service Specialist! We're seeking passionate individuals with no prior experience to deliver exceptional support to our diverse clientele. This is your gateway to a rewarding career in customer relations, with comprehensive training provided. Enjoy competitive compensation, growth opportunities, and a supportive work environment in the heart of Oakland.
What We Offer:
- Full-time position with benefits (health, dental, vision)
- 401(k) with company matching
- Paid time off and holidays
- Ongoing professional development
- Collaborative team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team to improve service processes
- Participate in weekly training sessions
- Maintain accurate customer records
- Support sales initiatives when needed
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to Oakland office
- Eligibility to work in the US