Job Description
Urgently Hiring Entry-Level Professionals in Cleveland, OH! Join our dynamic team as a Customer Service Specialist and launch your career in healthcare administration. No prior experience required – we provide comprehensive training to ensure your success. This is your opportunity to make a real impact while growing professionally in a supportive environment.
At Cleveland Community Services, we value passion over pedigree. If you're a motivated individual with excellent communication skills and a desire to help others, we want to hear from you. Our urgent hiring initiative means immediate interviews for qualified candidates!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Update and maintain accurate client records in our CRM system
- Collaborate with healthcare providers to resolve service issues efficiently
- Process administrative tasks including scheduling and documentation
- Participate in ongoing training to enhance service knowledge
- Support team initiatives to improve customer satisfaction metrics
- Adhere to HIPAA compliance standards for data security
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Strong verbal and written communication skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and collaborative team spirit
- Attention to detail and accuracy in documentation
- Reliable transportation to our downtown Cleveland office
- Authorization to work in the United States