Job Description
Join Philly Connect Solutions as an Entry Level Customer Service Specialist and kickstart your career in the heart of Philadelphia! We're seeking passionate individuals with no prior experience to join our dynamic team and deliver exceptional client experiences. Our comprehensive training program ensures you'll gain valuable skills while supporting our diverse clientele. Enjoy a modern workspace in Center City, competitive benefits, and opportunities for growth within our rapidly expanding organization. If you're a motivated problem-solver with a desire to learn, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve client issues efficiently by collaborating with internal support teams
- Maintain accurate customer records in our CRM system
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing product and service training sessions
- Contribute to team performance goals and quality metrics
- Assist with special projects as assigned by the team lead
Qualifications
- High school diploma or equivalent (recent graduates welcome)
- No prior experience required - we provide comprehensive training
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications
- Positive attitude and willingness to learn new systems
- Valid authorization to work in the United States
- Reliable transportation to our downtown Philadelphia office