Job Description
Join our dynamic team at Seattle Tech Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our growing client base. This immediate hire opportunity offers comprehensive training, career growth potential, and a collaborative work environment in the heart of downtown Seattle. If you're passionate about problem-solving and delivering outstanding customer experiences, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Basic troubleshooting aptitude
- Positive attitude with problem-solving mindset