Job Description
Launch your career with Oakland Innovations Group! We're seeking enthusiastic Entry-Level Customer Service Specialists to join our dynamic team. No prior experience required – we provide comprehensive training to set you up for success. Join a supportive environment where your growth is prioritized, and contribute to delivering exceptional customer experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Learn and utilize product knowledge to assist customers effectively
- Participate in ongoing training to develop new skills
- Contribute to team performance goals and metrics
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new technologies
- Positive attitude and willingness to help others
- Basic computer proficiency (email, typing, internet navigation)
- Reliable transportation to our downtown Oakland office