Job Description
Ready to launch your career tomorrow? Cleveland Solutions Group is seeking motivated Entry Level Customer Service Specialists to join our dynamic team. No experience required – we provide comprehensive training to help you succeed in a supportive environment. Enjoy competitive pay, benefits, and opportunities for growth in one of America's most affordable cities.
As a key member of our client relations team, you'll handle inquiries via phone, email, and chat while building lasting customer relationships. Our modern downtown office offers a collaborative atmosphere with flexible scheduling options. Perfect for recent graduates or career changers looking for a stable entry point into the professional world.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in Salesforce and maintain updated customer profiles
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for response time and resolution efficiency
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to work flexible shifts including evenings/weekends as needed
- Positive attitude and commitment to customer satisfaction
- No prior experience required – training provided
- Must pass background check and drug screening