Job Description
Launch your career with Innovate Solutions Inc., a dynamic leader in customer experience technology. We're seeking passionate Entry Level Customer Service Specialists to join our growing team in Charlotte, NC. This role offers comprehensive training, mentorship, and clear growth pathways within a supportive environment. Perfect for recent graduates or career changers eager to build foundational skills in communication, problem-solving, and client relations.
Our competitive benefits package includes health insurance, paid time off, tuition reimbursement, and quarterly team-building events. Join us in transforming how businesses connect with their customers while advancing your professional journey in one of America's fastest-growing tech hubs.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions and maintain accurate client records
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives
- Participate in ongoing training and certification programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or related experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to continuous learning
- Authorization to work in the United States