Job Description
Join Austin's fastest-growing tech support team! No experience required—we provide comprehensive training for motivated individuals ready to launch their careers. Austin Innovations Group offers a supportive environment where your growth is our priority. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our dynamic Austin headquarters. Perfect for recent graduates, career-changers, or anyone seeking a fresh start in the thriving Texas tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Continuously improve product knowledge through training modules
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly feedback sessions for continuous improvement
- Represent our brand values in all customer interactions
Qualifications
- No prior experience required—comprehensive training provided
- High school diploma or equivalent (students welcome)
- Strong communication skills and positive attitude
- Ability to learn new technologies quickly
- Comfortable working in a fast-paced environment
- Basic computer literacy and typing proficiency
- Reliable transportation to downtown Austin office
- Commitment to professional growth and teamwork