Job Description
Join our dynamic team as an Entry Level Customer Service Specialist at Horizon Solutions Group! We're seeking enthusiastic individuals with no prior experience to launch their careers in our Fort Worth headquarters. This role offers comprehensive training, career advancement opportunities, and a supportive environment where your growth is our priority. Enjoy competitive benefits, flexible scheduling options, and the chance to develop valuable skills while serving our diverse client base. No experience needed – we provide all training!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests accurately using our CRM system
- Collaborate with team members to resolve complex customer issues efficiently
- Document all interactions and maintain detailed customer records
- Identify opportunities to upsell products and services based on customer needs
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team performance metrics and service quality initiatives
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in basic computer applications (MS Office suite)
- Positive attitude with willingness to learn new systems
- Ability to work in a fast-paced, team-oriented environment
- Reliable internet connection for remote work options
- Must pass background check and drug screening