Job Description
Join our award-winning team at Oakland Connect Solutions as a Call Center Agent! We provide all necessary equipment – including noise-canceling headsets, ergonomic chairs, and dual monitors – so you can focus on delivering exceptional customer service. Enjoy a modern workspace in downtown Oakland, comprehensive benefits, and opportunities for growth in a supportive environment.
Why You'll Love Working With Us:
- State-of-the-art equipment provided at no cost
- Competitive salary with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using provided CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Participate in ongoing training for product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency with basic computer applications
- Reliable transportation to downtown Oakland office