Job Description
Join our dynamic team at GrowthTech Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with a passion for helping others to fill immediate positions in our Houston headquarters. No experience necessary – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Perfect for recent graduates or career changers ready to launch their professional journey in Texas' thriving business hub.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical support teams for complex escalations
- Meet monthly performance metrics for response times and resolution rates
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Customer service mindset with problem-solving aptitude
- Must be authorized to work in the US
- Reliable transportation to downtown Houston office
- Basic typing speed of 30+ WPM