Job Description
Join our award-winning customer service team in Durham, NC! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition. Apply today to start your career with a company that invests in its people!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts (evenings/weekends)
- Typing speed: 40+ WPM
- Positive attitude under pressure