Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at MetroConnect Solutions! We're immediately hiring passionate individuals in Minneapolis with no prior experience required. This full-time role offers comprehensive training, competitive pay, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to launch their professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using our CRM system
- Document customer interactions accurately in our database for quality assurance
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics including response time and resolution rate
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (no experience required)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to exceptional customer service
- Reliable transportation to our downtown Minneapolis office
- Available for flexible shifts including weekends