Job Description
Join Philadelphia's fastest-growing customer experience team! Urban Growth Partners is seeking passionate individuals to launch their careers in customer service without requiring prior experience. We provide comprehensive paid training and mentorship programs designed to help you thrive. Our collaborative environment offers clear career advancement paths into sales, support management, and client relations roles. Enjoy competitive benefits including health insurance, retirement plans, and quarterly performance bonuses. No degree necessary – just bring your strong work ethic and desire to grow!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot issues using our proprietary CRM system
- Document interactions accurately in our client database
- Collaborate with senior team members to escalate complex cases
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team performance goals and customer satisfaction metrics
- Assist in developing new customer onboarding procedures
Qualifications
- High school diploma or equivalent (GED accepted)
- Zero prior experience required – open to all backgrounds
- Strong written and verbal communication skills
- Proficient in basic computer applications (MS Office, email)
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Reliable transportation to our downtown Philadelphia office
- Must pass standard background check and drug screening