Job Description
Launch your career with Growth Horizons LLC, a leading tech solutions provider in Seattle's vibrant downtown. We're seeking passionate individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment designed to help you thrive. Our benefits include health insurance, paid time off, and professional development stipends.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues
- Document interactions and maintain accurate records
- Collaborate with technical teams to resolve complex cases
- Contribute to process improvement initiatives
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to learn new technologies quickly
- Customer-focused mindset with empathy
- Basic computer proficiency
- Availability to work flexible shifts including weekends