Job Description
Launch your career with Innovate Solutions Inc. – a leading tech services provider in Charlotte! We're seeking passionate individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive training, competitive benefits, and a supportive environment where your growth is our priority. If you're a people person with a desire to learn, this is your perfect entry point into the tech industry!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Contribute to process improvement initiatives
- Participate in ongoing product knowledge training
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Customer-first mindset with problem-solving aptitude
- Ability to work flexible hours including weekends
- Valid North Carolina driver's license preferred