Job Description
Launch your career with Nashville's fastest-growing customer service team! We're seeking enthusiastic individuals with no prior experience to join our supportive training program. Our comprehensive onboarding ensures you'll master essential skills while receiving mentorship from industry experts. Enjoy a collaborative environment with growth opportunities into sales, support, and management roles. Full benefits package included!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary knowledge base
- Document interactions in CRM system with precision
- Collaborate with team to improve service workflows
- Meet daily performance metrics for quality and efficiency
- Participate in bi-weekly skill-building workshops
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems
- Strong problem-solving aptitude
- Reliable transportation to downtown Nashville office
- Positive attitude with customer-first mindset
- Willingness to complete paid training program