Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at BrightHorizon Solutions! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in the tech sector. This part-time position offers flexible scheduling and a pathway to career growth within our innovative organization. No prior experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests accurately using our CRM system
- Document interactions and maintain detailed customer records in Salesforce
- Collaborate with technical teams to resolve complex customer issues
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to expand product knowledge
- Meet weekly performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite and Google Workspace
- Ability to multitask in a fast-paced environment
- Basic knowledge of customer service principles
- Reliable internet connection for remote work options
- Positive attitude with problem-solving mindset
- Available to work evenings/weekends (20-25 hours/week)