Job Description
Join NexusPay Solutions and kickstart your career in San Jose's thriving tech scene! We're seeking motivated Entry-Level Customer Service Specialists to support our growing client base. Enjoy the stability of weekly pay while gaining valuable experience in a dynamic environment. No prior experience required – we provide comprehensive training to set you up for success. Our downtown San Jose office offers a collaborative culture with growth opportunities into sales, tech support, and account management roles.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing discrepancies using our proprietary software
- Document customer interactions in CRM systems with accuracy and detail
- Collaborate with team members to resolve complex customer issues
- Meet weekly performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge and service skills
- Identify upsell opportunities and refer qualified leads to sales team
Qualifications
- High school diploma or equivalent required; college students encouraged to apply
- Strong written and verbal communication skills in English
- Proficiency with basic computer applications (MS Office, email systems)
- Ability to work in a fast-paced environment while maintaining composure
- Willingness to work flexible hours including evenings/weekends as needed
- Positive attitude with customer-first mindset
- Valid California driver's license (for occasional offsite client meetings)