Job Description
Join Phoenix Solutions Group as a Weekend Customer Service Specialist in Atlanta! We're offering comprehensive paid training for motivated individuals seeking career growth in a dynamic environment. This full-time weekend position (Saturday/Sunday 6 AM - 6 PM) includes competitive compensation, benefits, and opportunities for advancement. No prior experience required – we'll equip you with all the skills needed to excel in this role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Ability to work independently and as part of a team
- Basic computer proficiency with willingness to learn new systems
- Flexibility to work weekends (primary shift: 6 AM - 6 PM Sat/Sun)
- Positive attitude and commitment to exceptional customer service