Job Description
Join Georgia Tech Solutions as an Entry-Level Customer Service Specialist and launch your career in tech support! No prior experience required – we provide comprehensive training to help you succeed. You'll be the first point of contact for our clients, delivering exceptional service while building foundational skills in communication, problem-solving, and technology. Our supportive team environment offers growth opportunities into IT, sales, or account management roles. Enjoy competitive pay, full benefits, and the chance to work with cutting-edge technology in Atlanta's thriving tech hub.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and troubleshoot software problems
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain product knowledge through continuous training
- Meet performance metrics for response times and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Customer-focused mindset with patience and empathy
- Ability to work independently and in team environments
- Willingness to learn new technologies quickly