Job Description
Join our award-winning team as an Entry-Level Customer Service Associate! No experience is required – we provide comprehensive paid training to launch your career in customer service. This full-time position offers competitive pay, flexible scheduling, and clear pathways for advancement. If you're a motivated individual with excellent communication skills and a passion for helping others, we want to meet you!
Our Detroit-based team thrives on innovation and employee growth, offering a supportive environment where your contributions are valued. Enjoy benefits including health insurance, paid time off, and professional development programs. Take the first step toward a rewarding career today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to maintain service quality standards
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience and share feedback
Qualifications
- No prior experience required – we provide all necessary training
- High school diploma or equivalent (GED accepted)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment
- Reliable internet connection for remote work options
- Authorization to work in the United States