Job Description
Join our dynamic team at Urban Retail Solutions and launch your career in customer service! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy comprehensive training, a supportive work environment, and opportunities for growth. If you're passionate about helping others and ready to learn, we want you on our team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately
- Collaborate with team members to resolve customer issues efficiently
- Maintain detailed records of customer interactions in our CRM system
- Stay updated on product knowledge and company policies
- Contribute to a positive team culture through active participation
Qualifications
- No prior experience required – we provide all necessary training
- High school diploma or equivalent (currently enrolled accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Reliable transportation to our downtown Baltimore location
- Positive attitude and willingness to learn new skills
- Ability to work flexible hours including weekends