Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist in Louisville! We're seeking motivated individuals to deliver exceptional experiences for our growing client base. No prior experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth matters.
Why Join Us?
- Industry-leading onboarding program
- Clear career progression paths
- Modern downtown office with amenities
- Health, dental, and vision insurance
- 401(k) with company matching
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems
- Document interactions and maintain accurate client records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including response time and satisfaction scores
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and solution-oriented mindset
- Attention to detail and accuracy in documentation
- Team player with collaborative spirit