Job Description
Join Urban Growth Partners as an Entry Level Customer Service Specialist and launch your career in Chicago's thriving business district! We're urgently seeking motivated individuals with no prior experience to join our dynamic team. Enjoy competitive pay, comprehensive benefits, and paid training in a modern downtown office.
Why Work With Us?
- Industry-leading onboarding program
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
- Collaborative work environment
Perfect for recent graduates or career changers. Apply today to start your journey with us!
Responsibilities
- Delocate exceptional customer experiences via phone, email, and chat
- Resolve inquiries using CRM systems and knowledge bases
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate case records
- Meet performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Support sales initiatives through upselling opportunities
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – full training provided
- Strong written and verbal communication skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Willingness to work flexible hours including weekends