Job Description
Join our dynamic team as a Customer Service Specialist and launch your career in one of California's most vibrant coastal cities! We're seeking motivated individuals with no prior experience to deliver exceptional client experiences. At Pacific Coast Solutions, we invest in talent through comprehensive training programs and career growth opportunities. Enjoy competitive benefits, a collaborative work environment, and the chance to develop valuable professional skills while serving diverse communities across Long Beach.
What We Offer:
- Full-time position with stability and growth potential
- 40 hours/week with Monday-Friday schedule
- Comprehensive paid training (4 weeks)
- Health benefits, retirement plans, and paid time off
- Modern workspace in downtown Long Beach
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Resolve service issues with empathy and professionalism
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and satisfaction
- Participate in ongoing product and service training
- Contribute to process improvement initiatives
Qualifications
- No experience required – we train all new hires
- High school diploma or equivalent required
- Strong communication skills (written and verbal)
- Ability to navigate multiple software systems
- Customer-focused mindset and problem-solving aptitude
- Reliable internet access for remote work components
- Must pass background check and drug screening
- Authorization to work in the United States