Job Description
Join our award-winning customer experience team in Raleigh! ConnectSphere Solutions is urgently seeking motivated Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, tech-forward environment. No experience required – we provide world-class training!
Why work with us?
- Immediate start dates
- Comprehensive health/dental/vision plans
- Tuition reimbursement programs
- State-of-the-art equipment
- Collaborative team culture
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Minimum 1 year customer service experience (preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and basic software
- Ability to work flexible schedules including nights/weekends
- Positive attitude with resilience under pressure