Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist in Chicago! No experience needed – we provide comprehensive training to launch your career. At Urban Retail Solutions, we empower motivated individuals to grow while delivering exceptional service to our diverse clientele. Enjoy competitive pay, full benefits, and a collaborative environment where your success matters.
What We Offer:
- Comprehensive 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company matching
- Opportunities for advancement
- Modern downtown Chicago office
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve service issues
- Document interactions in CRM systems
- Collaborate with team members on solutions
- Meet performance metrics (response time/satisfaction)
- Participate in weekly skill-building sessions
- Support seasonal projects as needed
Qualifications
- No experience required – open to all backgrounds
- High school diploma or equivalent
- Strong communication and listening skills
- Basic computer proficiency
- Positive, solution-oriented mindset
- Ability to work flexible hours (including weekends)
- Reliable transportation to downtown Chicago