Job Description
Launch your career with GrowthSolutions Inc., a leader in customer innovation! We're seeking motivated Entry-Level Customer Service Specialists in Philadelphia to join our dynamic team. No experience required—just a passion for helping others! Enjoy comprehensive training, career advancement opportunities, and a supportive environment where your growth is our priority. What you'll gain: Industry-recognized certifications, mentorship from senior specialists, and a clear path to management roles. Perks include: Health benefits starting Day 1, quarterly bonuses, and flexible scheduling. Ready to build your future? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed monthly performance targets for resolution time and customer satisfaction
- Participate in weekly training sessions to expand product knowledge
Qualifications
- High school diploma or equivalent required (college students encouraged to apply)
- Zero experience necessary—comprehensive training provided
- Strong verbal/written communication skills in English
- Proficient with basic computer applications (MS Office, web browsers)
- Ability to multitask in a fast-paced environment
- Positive attitude and dedication to exceptional customer experiences
- Valid Pennsylvania ID and ability to pass background check