Job Description
Join our dynamic team at Phoenix Growth Partners as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support to our valued clients. This immediate-hire opportunity offers comprehensive training and career advancement potential in a collaborative, fast-paced environment. Enjoy competitive compensation, health benefits, and a supportive culture that values your growth.
Why You'll Love Working With Us:
• Industry-leading onboarding program
• Clear career pathways within 6 months
• Modern downtown Phoenix office with flexible hours
• Health/dental/vision benefits starting Day 1
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in weekly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 0-2 years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to work rotating shifts (including weekends)
- Valid Arizona driver's license (for occasional off-site meetings)
- Basic troubleshooting aptitude