Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Tampa Bay Solutions! We're urgently seeking passionate individuals to deliver exceptional customer experiences while launching their careers in a supportive, growth-oriented environment. Perfect for recent graduates or career-changers, this role offers comprehensive training and clear advancement pathways. Enjoy competitive benefits, flexible scheduling options, and a vibrant workplace culture in the heart of Tampa's business district.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues when needed
- Meet daily performance metrics for call volume, resolution time, and customer satisfaction
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college graduates strongly encouraged
- 0-2 years customer service or related experience
- Proficient with Microsoft Office Suite and quick adoption of new software
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced environment while maintaining composure
- Strong problem-solving aptitude and attention to detail
- Authorized to work in the United States without sponsorship