Job Description
Join our dynamic Austin-based team as an Entry-Level Customer Support Specialist and enjoy the financial flexibility of weekly pay! No experience necessary – we provide comprehensive training to launch your career in customer service. This remote-friendly contract role offers immediate start dates and opportunities for advancement within our growing company. Perfect for students, recent graduates, or career-changers seeking stability and growth in Texas's thriving business hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary support systems
- Document cases accurately in CRM software
- Collaborate with senior team members for complex escalations
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills and active listening abilities
- Basic computer proficiency with internet navigation
- Ability to multitask in a fast-paced environment
- Reliable home office setup with quiet workspace
- Positive attitude and willingness to learn new technologies
- Must be available for flexible shifts including evenings/weekends
- USTX residency required