Job Description
Launch your career in tech with our comprehensive training program! TechGrowth Solutions is seeking motivated Entry-Level Customer Service Specialists in Columbus, OH. No prior experience required – we provide paid hands-on training in CRM systems, technical troubleshooting, and client communication. Join our award-winning team and gain skills that open doors to IT, sales, and management roles. Enjoy competitive benefits, flexible scheduling, and a collaborative environment focused on your growth.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Utilize Salesforce CRM to document interactions and track resolutions
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and cross-reference client needs
- Participate in weekly training sessions to master new systems
- Maintain accurate records in our customer database
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (40+ WPM)
- Strong verbal communication abilities
- Problem-solving mindset and adaptability
- Ability to work in fast-paced team environment
- Positive attitude and willingness to learn new technologies
- Passion for helping others and delivering service excellence