Job Description
Join Detroit Innovations Group and kickstart your career in customer service excellence! We're seeking motivated Entry Level Customer Service Specialists to deliver outstanding experiences for our diverse clientele. This part-time role offers flexible scheduling, paid training, and clear growth pathways within our dynamic team. Perfect for students or career changers looking to build professional skills in Detroit's thriving business landscape.
Our supportive environment values teamwork and continuous learning, with opportunities to develop communication, problem-solving, and technical abilities. Enjoy competitive compensation, employee discounts, and a modern workspace in downtown Detroit. Apply today to become part of Michigan's most customer-centric organization!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates accurately using our CRM system
- Collaborate with team members to resolve complex customer issues efficiently
- Document all interactions in our database for quality assurance and training purposes
- Contribute to process improvement initiatives to enhance customer satisfaction
- Participate in bi-weekly training sessions to develop product knowledge and skills
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency with ability to learn new software quickly
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer service excellence
- Availability to work flexible shifts including weekends
- Valid US work authorization