Job Description
Launch your career with Growth Horizons Inc., a Minneapolis-based leader in customer experience solutions! We're seeking motivated individuals to join our dynamic team in an entry-level Customer Service Specialist role. No prior experience is required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Minneapolis.
As a key member of our customer support team, you'll help clients resolve inquiries, build lasting relationships, and contribute to our mission of excellence. This full-time position offers stability, mentorship, and a clear path to advancement within our organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions and update customer records in our CRM system
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training to develop product knowledge and service skills
- Meet daily performance metrics including response times and satisfaction scores
- Identify opportunities to improve customer experience processes
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills with a positive, patient demeanor
- Ability to learn new systems quickly with minimal supervision
- Basic computer proficiency and typing skills (30+ WPM)
- Problem-solving mindset and attention to detail
- Reliable transportation and consistent attendance
- Willingness to work flexible shifts including evenings/weekends
- No previous experience required – training provided!