Job Description
Launch your career with Growth Horizons Inc. – where no experience is required! We're seeking passionate individuals for our full-time Entry-Level Customer Service Specialist positions across Jacksonville, FL. Enjoy comprehensive training, career growth opportunities, and a supportive team environment. Join us in delivering exceptional customer experiences while building a professional future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with team members to resolve complex issues and ensure customer satisfaction
- Participate in ongoing training programs to enhance product knowledge and service skills
- Meet performance metrics for response time and resolution quality
- Contribute to process improvement initiatives to enhance team efficiency
- Uphold company standards and brand voice in all customer communications
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent required
- Strong communication skills and active listening abilities
- Proficient with basic computer applications and willingness to learn new software
- Problem-solving mindset with attention to detail
- Ability to work flexible hours including weekends if needed
- Positive attitude and commitment to customer excellence
- Valid Florida driver's license (for occasional off-site tasks)