Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist in Indianapolis! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. Enjoy comprehensive paid training, flexible scheduling options, and clear pathways to advancement. Our collaborative culture values growth mindset and offers competitive benefits including health insurance, 401k matching, and tuition reimbursement. Help us deliver exceptional experiences while building your professional foundation in Indianapolis's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training and skill development
- Identify opportunities to enhance customer satisfaction
Qualifications
- No prior experience required - we train everyone!
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to downtown Indianapolis
- Passion for helping others