Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! We offer comprehensive paid training – no prior experience required. This urgent hiring opportunity in Baltimore, MD is perfect for motivated individuals eager to launch their careers. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
What We Offer:
- Full paid training program (4 weeks)
- Health insurance + retirement benefits
- Performance-based bonuses
- Clear career advancement path
- Modern downtown workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve processes
- Meet performance metrics for response time and satisfaction
- Participate in ongoing training sessions
- Represent company values in all customer interactions
Qualifications
- No experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to downtown Baltimore location
- Ability to pass background check