Job Description
Launch your career with no experience required! Apex Solutions Group is seeking motivated individuals for our entry-level Customer Service Specialist role in Indianapolis. We provide comprehensive paid training and a supportive environment to help you succeed. Join our dynamic team and develop valuable skills while serving diverse clients across multiple industries.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response times and satisfaction
- Continuously improve product knowledge through training modules
- Assist with special projects and process improvements
Qualifications
- High school diploma or equivalent (no college experience needed)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new technologies
- Positive attitude with customer-focused mindset
- Basic computer proficiency and typing skills
- Reliable transportation to downtown Indianapolis office
- Willingness to work flexible hours including weekends