Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Boston Innovations Group! We're urgently hiring motivated individuals with no prior experience to deliver exceptional customer experiences in our fast-paced downtown Boston office. This full-time position offers comprehensive training, career growth opportunities, and competitive benefits including health insurance and paid time off. If you're passionate about helping others and ready to start your career in customer service, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to improve service processes
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing training sessions to enhance product knowledge
- Identify opportunities to upsell products based on customer needs
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in basic computer applications (Microsoft Office Suite)
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and willingness to learn new systems
- Must pass background check and drug screening