Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in a supportive, growth-oriented environment. At Innovate Solutions Inc., we value fresh perspectives and invest in developing talent. This role is perfect for recent graduates or career-changers seeking hands-on experience in client relations, problem-solving, and digital tools. Enjoy competitive benefits, mentorship opportunities, and a collaborative workplace culture in Oklahoma City's thriving tech corridor.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with technical teams to resolve complex customer issues
- Process orders, returns, and service requests efficiently
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects in marketing and operations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years of customer service or support experience
- Proficiency with Microsoft Office and CRM software
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of data entry and documentation
- Positive attitude with problem-solving mindset
- Authorized to work in the United States