Job Description
Join our dynamic team at Sunrise Solutions Group as an Entry-Level Customer Service Specialist and launch your career in a thriving El Paso company! We're seeking motivated individuals to deliver exceptional support to our growing client base. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to build professional skills in customer relations and problem-solving. Apply today to become part of El Paso's most exciting workplace!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document customer interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex customer problems
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives for customer satisfaction
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong written and verbal communication skills in English
- Ability to multitask in a fast-paced environment
- Basic technical troubleshooting aptitude
- Positive attitude and commitment to continuous learning
- Must be authorized to work in the United States