Job Description
Launch your career in Philadelphia with our comprehensive paid training program! No experience is required to join our dynamic team as a Customer Service Specialist. We provide all the tools, training, and mentorship needed to succeed in a fast-paced environment. Enjoy competitive benefits, growth opportunities, and a supportive workplace culture.
What We Offer:
- 4-week paid training program with certification
- Health insurance, 401(k) matching, and paid time offClear career advancement path to team lead/supervisor roles
- Modern downtown Philadelphia office with free parking
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and satisfaction
- Participate in ongoing skill development workshops
Qualifications
- No prior experience required - we train you!
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Valid Pennsylvania driver's license (for occasional off-site duties)