Job Description
Launch your career with Innovate Solutions Group, a leading Milwaukee-based tech services firm! We're seeking motivated Entry Level Customer Service Specialists to join our dynamic support team. This role offers comprehensive training, career growth opportunities, and a collaborative environment where your voice matters. Help us deliver exceptional client experiences while developing valuable skills in communication, problem-solving, and CRM systems.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions using Salesforce CRM and maintain accurate case records
- Collaborate with technical teams to resolve complex customer issues
- Identify opportunities to improve customer satisfaction processes
- Participate in weekly training sessions to expand product knowledge
- Support cross-functional projects in marketing and sales departments
- Meet performance metrics for response time and resolution quality
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 0-2 years customer service or support experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and critical thinking abilities
- Valid Wisconsin driver's license (occasional site visits required)
- Basic knowledge of Salesforce or similar CRM platforms