Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience needed—comprehensive training provided. We're urgently hiring passionate individuals in Fort Worth, TX, to deliver exceptional customer experiences. Enjoy competitive pay, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers seeking stability and growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics (CSAT, resolution time, first-contact resolution)
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify process improvement opportunities and provide feedback
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong verbal/written communication skills
- Basic computer proficiency (typing, MS Office, CRM software)
- Customer-centric mindset with problem-solving abilities
- Ability to multitask in fast-paced environments
- Flexibility to work rotating schedules (including weekends)
- U.S. work authorization required
- Pass background/drug screening upon offer